Service Request Ticket - # 65672

Service Request Information

CONTACT Name Alexander, Joel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 10, 2017 02:26 PM
Department Behavioral Sciences Division Phone 88355
Location Email alexanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150261[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 7YMGH72 Description Dell Latitude E6440, i7-4610M Processor
Serial No. 7YMGH72 Location Going to PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715

Wired NIC F8:CA:B8:48:B9:01


Wireless NIC 80:00:0B:D4:44:50


Bluetooth NIC 80:00:0B:D4:44:54

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Kyle Arthenayake Dec 01, 2017 12:52 PM 
Status changed from (3) Order in Process to (5) Completed
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Kyle Arthenayake Dec 01, 2017 12:52 PM 
Task reassigned to Service Request Desk.
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Kyle Arthenayake Dec 01, 2017 12:52 PM 
picked up
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Megan Thibeault Nov 27, 2017 10:39 AM 
called left vm
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Tricia Flaherty Nov 27, 2017 10:00 AM 
received power adapter, labeled, invoiced and given to 
Megan.  P0105854 INV2017-0409
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Megan Thibeault Nov 13, 2017 03:13 PM 
Status changed from (7) Waiting for Contact to (3) Order in Process
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Megan Thibeault Nov 13, 2017 03:13 PM 
PR 10196
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Megan Thibeault Nov 13, 2017 03:11 PM 
Talked with Joel, he gave me index psy901 to get a new 
charger ordered
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Megan Thibeault Nov 13, 2017 10:52 AM 
left another vm
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Megan Thibeault Nov 10, 2017 03:05 PM 
Status changed from (3) Order in Process to (7) Waiting for Contact
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Megan Thibeault Nov 10, 2017 03:05 PM 
Dell won't cover this for warranty. Left user a VM
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Megan Thibeault Nov 10, 2017 02:59 PM 
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault Nov 10, 2017 02:51 PM 
Dell warranty # SR956492451
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Natalie Plasker Nov 10, 2017 02:26 PM 
Broken charger 20150261[Edit Inv]
 Gave him a loaner charger 20080668[Edit Inv]
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