Service Request Ticket - # 65690

Service Request Ticket - # 65690

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Service Request Information

CONTACT	Name	Alapai, Ikaika	Date	Nov 13, 2017 03:57 PM
	Department	The Research Institute	Phone	89227
	Location		Email	alapaii@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130900 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43J9V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:88:3D

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Nov 15, 2017 02:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Nov 15, 2017 02:21 PM	its been tested and it looks good.	Add Attachment
Gino Salazar	Nov 15, 2017 01:23 PM	Just doing the last few windows updates and then imma take it over there.	Add Attachment
Erika Enriquez	Nov 15, 2017 11:29 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Erika Enriquez	Nov 15, 2017 11:29 AM	He called, he needs this back ASAP, I told him you would work on it. Preferably delivered by tomorrow at the latest	Add Attachment
Gino Salazar	Nov 14, 2017 11:22 AM	When the previous tech fixed the problem it was a user error in an application, if continues check activity logs and see wassup.	Add Attachment
Gino Salazar	Nov 14, 2017 11:19 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Gino Salazar	Nov 14, 2017 10:14 AM	Has been worked on before by another tech, I'm checking with them to see what they did to fix the problem.	Add Attachment
Gino Salazar	Nov 14, 2017 10:02 AM	Also he has loaner 20121271	Add Attachment
Gino Salazar	Nov 13, 2017 04:59 PM	Took the computer, gonna reimage it.	Add Attachment
Gino Salazar	Nov 13, 2017 04:02 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Nov 13, 2017 03:57 PM	The computer in maskee 106 randomly shut down and won't turn back on. I made sure they double checked that it was all plugged in and everything looked fine.	Add Attachment