Service Request Ticket - # 65692

Service Request Information

CONTACT Name Hinzman, Melissa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 14, 2017 08:43 AM
Department Student Success & Advising Office Phone 89354
Location Email hinzmanm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090481[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB859316 Location PDR

Model 3600/DN Hostname aa-aalc.wou.edu/aa-aalc
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V, extra 500 sheet feeder on same orderPRINT MAINT: Fuser #126N00324 V2013003992& Feed Roller #022N02187, Mea Unit Pick Up Housing #022N02177, 3635Mfp Mea-Unit_Holder Pad #019N00947 V2013003996 SR53561MAY14, JC90-00932A Cassette Pickup Roller & JC97-03249A Separation Pad V2014004254 & Pickup Roller Large Capacity Feeder #A2035(Samsung JC97-02233A)V2014004269 NOV14SR55238; Fuser Maint. Kit, 110V V2014004497 SR56345MAR15 IP: 140.211.64.46 Ink/Toner Refill

Wired NIC 00:00:AA:BD:54:01

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Nov 14, 2017 11:05 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Nov 14, 2017 11:05 AM 
Completed. The whole offices, has issues with
printer update.
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Megan Thibeault Nov 14, 2017 08:47 AM 
Task reassigned to Adeshina Oladiti.
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Kyle Arthenayake Nov 14, 2017 08:44 AM 
Priority changed from (3) Priority to (2) High Priority.
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Kyle Arthenayake Nov 14, 2017 08:43 AM 
There are at least two of us in the Student
Success and Advising Office (APSC 401) who are
experiencing issues with our printers/printer
connection.  When trying to print we are informed
that a "Driver Update Is Needed" but installing
the driver does nothing.  

We had this same issue over the summer (eventually
all the computers were affected) and Peter and
Shandelle spent several days updating each of our
computers.  Is there a way to get someone over to
take a look and, perhaps, fix this issue?  

Thanks,

Melissa
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