Service Request Ticket

Service Request Information

CONTACT	Name	Heide, Kathy	Date	Nov 15, 2017 09:00 AM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150669 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RN3JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715; Transfer from W#20130735 Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop SR64834 SEPT207
	Wired NIC	18:66:DA:13:F9:3B

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Nov 16, 2017 01:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Nov 16, 2017 01:37 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Nov 16, 2017 01:32 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brighton Bohnenkamp	Nov 16, 2017 01:32 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brighton Bohnenkamp	Nov 16, 2017 01:32 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brighton Bohnenkamp	Nov 16, 2017 01:32 PM	problem was fixed yesterday but now she can't get sound to play out loud or through headphones	Add Attachment
Gino Salazar	Nov 15, 2017 02:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Nov 15, 2017 02:21 PM	Just had to change the default audio device	Add Attachment
Gino Salazar	Nov 15, 2017 12:59 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Ranjit Kayastha	Nov 15, 2017 12:03 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Nov 15, 2017 10:52 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Brighton Bohnenkamp	Nov 15, 2017 09:00 AM	Kathy is trying to play sound through her headphones on her dell desktop however the sound still plays out loud on the speakers	Add Attachment