Service Request Ticket - # 65723

Service Request Information

CONTACT Name Wenzel, Alicia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 15, 2017 10:48 AM
Department Education & Leadership Phone 88668
Location Email wenzela@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101088[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. H690GQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080246 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DC:7F:C3

TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Nov 15, 2017 02:02 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Nov 15, 2017 02:02 PM 
Informed her about it being a replacement for a
GFA we already replaced it once. No loaner now and
she will have to purchase a new one.
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Yumin Chen Nov 15, 2017 12:25 PM 
20101088[Edit Inv] is in PDR shelf
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Ranjit Kayastha Nov 15, 2017 10:53 AM 
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Nov 15, 2017 10:52 AM 
machine was replaced we cant fix it, it was gfa with 
W20150178
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Erika Enriquez Nov 15, 2017 10:48 AM 
Says her CPU power light is flashing as well as 
flash error codes 1 and 3.
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