Service Request Ticket - # 65732

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 16, 2017 09:12 AM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160185[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4622/DT Black & White Laser Printer
Serial No. D6X468325 Location PDR

Model 4622/DT Hostname rwec-220.wou.edu
Notes 1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty 2 550 sheet paper trays IP:140.211.184.33 Ink/Toner Refill Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533

Wired NIC 00:00:AA:D9:C2:C1

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Nov 20, 2017 01:58 PM 
Status changed from (3) Order in Process to (5) Completed
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Shandelle Plasker Nov 20, 2017 01:58 PM 
The drum has arrived. I went down and installed 
it.
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Shandelle Plasker Nov 16, 2017 11:46 AM 
Status changed from (1) Pending to (3) Order in Process
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Shandelle Plasker Nov 16, 2017 11:46 AM 
The Drum Cartridge was saying it was invalid. I 
took it out then back it and it worked.

I called the Drum is as defective and they are 
sending a new one to replace it.
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Kyle Arthenayake Nov 16, 2017 09:12 AM 
giving a yellow light, digital screen is blank and
is not printing anything.
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