Service Request Ticket - # 65733

Service Request Information

CONTACT Name Broussard, Chelsie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 16, 2017 09:33 AM
Department ASWOU Phone 88303
Location Email broussardc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20081179[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB860814 Location PDR

Model 3600/DN Hostname
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V Ink/Toner Refill

Wired NIC 00:00:AA:BD:5D:A9

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Nov 29, 2017 01:24 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Nov 28, 2017 11:03 AM 
****This is an outgoing email****
Hi,

We were just following up with you regarding a
service request that we have for you.  (#65733)

Description: printing issues

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.
If we don't hear back from you then we will have
to close the ticket.

Thanks,
Giovanni Salazar
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Gino Salazar Nov 20, 2017 01:37 PM 
****This is an outgoing email****
Hi Chelsie,

We were just following up with you regarding a service request that 
we have for you.  (#65733)

Description: *11/17 1 pm* printing issues

We went to visit on Friday but Kathrine was not in. We were 
wondering if this has been resolved for you or if we can still be of 
assistance with this.  If so, just let us know, we'll be happy to help.

Thanks,
Gino Salazar
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Gino Salazar Nov 17, 2017 02:15 PM 
They weren't there lol. :/
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Gino Salazar Nov 17, 2017 10:26 AM 
Task reassigned to Giovanni Salazar.
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Kyle Arthenayake Nov 16, 2017 09:46 AM 
User is Kathrine Biles She will be there around 1
tomorrow
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Kyle Arthenayake Nov 16, 2017 09:36 AM 
Only one person in ASWOU Cannot print on the
krusty printer.
I don't know why she can no longer access this
printer as it shows up as her default and her
printer authorization code is correct and saved.
Chelsie
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Kyle Arthenayake Nov 16, 2017 09:33 AM 
20081179-Stellar on Krusty  & the other is a
Konica Minolta aswou-krusty 93625663
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Kyle Arthenayake Nov 16, 2017 09:33 AM 
asking for more info
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Kyle Arthenayake Nov 16, 2017 09:33 AM 
ASWOU is having printer issues in WUC 122 and WUC
121 if someone could pop by between 9 and ten. If
not, I will send more hours of availability.
Chelsie
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