Service Request Ticket - # 65734

Service Request Information

CONTACT Name Bicknell, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 16, 2017 09:37 AM
Department The Research Institute Phone
Location Email bicknellm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120370[Edit Inv] (opens in a new window) Bldg/Room TODD 248
Service Tag Description Apple Macbook Air 13-in, 256GB Flash Storage #Z0ND
Serial No. C02JF170DRVG Location Jay (David) Gense

CPU Intel Core i7(2.0GHz, 4MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 for MAC std from P0086971

Wireless NIC 28:37:37:25:A1:A4


Bluetooth NIC 28:37:37:25:A1:A5

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Nov 17, 2017 10:09 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Nov 17, 2017 10:09 AM 
DONE
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Ranjit Kayastha Nov 16, 2017 11:27 AM 
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake Nov 16, 2017 09:37 AM 
Hello,

We have a MacBook Air (20120370) that won't update
Adobe Acrobat Reader. I've updated another Mac and
a PC for Acrobat, but no luck with this one.

It gives a 301 message and says to check back
later. I checked today and yesterday.

Todd Hall, Room 202. I'm available after 11 AM
today. I'll break for lunch at roughly 2 PM.

Thanks,
Mike
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