Service Request Ticket - # 65746

Service Request Information

CONTACT Name Grouger, Debra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 20, 2017 10:47 AM
Department The Research Institute Phone 88293
Location Email kenyond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120847[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 7C1FCX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0089652 downgraded to Office Pro Plus 2010; TRANSFERRED to NEW laptop W#20150317 FEB2016 SR59330 Adobe Acrobat XI Pro(v.11) from P0093209, Adobe InDesign CS6 (v.8) License from P0093384

Wired NIC 90:B1:1C:7B:79:A3

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Nov 20, 2017 12:20 PM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Nov 20, 2017 12:20 PM 
Driver installed, tested.
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Megan Thibeault Nov 20, 2017 10:52 AM 
Task reassigned to Yumin Chen.
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Natalie Plasker Nov 20, 2017 10:47 AM 
They need there printer setup. She said that is is
not networked.
Asked for WOU# for printer, but she did not have
it so she gave me WOU# for computer she wants to
set the printer up to.
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