Service Request Ticket

Service Request Information

CONTACT	Name	Brown, Dawn	Date	Nov 27, 2017 09:43 AM
	Department	Business Services	Phone	88171
	Location		Email	brownd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130035 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	F56V7Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APR2018 SR#67221;
	Wired NIC	B8:CA:3A:A2:E3:8C

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Nov 29, 2017 02:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Nov 27, 2017 02:10 PM	delivered laptop and ethernet cable to dawn brown. she will call if they need help setting it up.	Add Attachment
Peter Puettmann	Nov 27, 2017 01:58 PM	Task reassigned to Peter Puettmann.	Add Attachment
Yumin Chen	Nov 27, 2017 12:07 PM	Setup done. Windows updating.	Add Attachment
Bradley Karkanen	Nov 27, 2017 11:46 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Nov 27, 2017 11:38 AM	Imaged nothing else has been done	Add Attachment
Bradley Karkanen	Nov 27, 2017 10:16 AM	On standup desk imaging.	Add Attachment
Bradley Karkanen	Nov 27, 2017 09:45 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Kyle Arthenayake	Nov 27, 2017 09:43 AM	Hello, Could you have someone pick up 20130035 and reimage it? It's currently in my office TH103. After it's reimaged, it's going into a shared office. There is a second port in the office but we don't have a second set of cables. Can you provide those?	Add Attachment