Service Request Ticket - # 65802

Service Request Information

CONTACT Name Bolen, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 29, 2017 10:08 AM
Department Human Resources Phone 88552
Location Email bolenk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130885[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43F9V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43F9V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A6:94:1E

TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Nov 29, 2017 11:15 AM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Nov 29, 2017 11:15 AM 
Malware redirected the browser.
Deleted the Malware and re-installed MalwareByte 
and scan.
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Yumin Chen Nov 29, 2017 10:17 AM 
Task reassigned to Yumin Chen.
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Bradley Karkanen Nov 29, 2017 10:15 AM 
Sounds like a bad browser plugin.
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Erika Enriquez Nov 29, 2017 10:08 AM 
Looks like a setting issue
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Erika Enriquez Nov 29, 2017 10:08 AM 
Mozilla: It does not automatically pull up the 
WOU Home page and redirects me to this site

Internet Explorer: That doesn’t pull up the WOU 
Home page either

Chrome: WOU Home page opens, but Cognos reports 
do not pull up at all.
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