Service Request Ticket

Service Request Information

CONTACT	Name	Burrell, Tom	Date	Nov 30, 2017 09:32 AM
	Department	Business/Economics Division	Phone	88350
	Location		Email	burrelt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130898 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	43N7V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43N7V12	Location	side room
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:8F:EA

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Dec 07, 2017 01:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Dec 07, 2017 01:14 PM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Dec 07, 2017 01:14 PM	this is a double ticket. i fixed this on wednesday	Add Attachment
Yumin Chen	Dec 07, 2017 12:46 PM	Task reassigned to UCS Tech.	Add Attachment
Yumin Chen	Dec 07, 2017 12:46 PM	No reply so far.	Add Attachment
Yumin Chen	Nov 30, 2017 12:11 PM	**This is an outgoing email** Hi Tom, I need some additional information regarding service request #65810 Description: sooner the better computer troubles What time is good for us to come to take a look? Thanks! Yumin	Add Attachment Public
Shina Oladiti	Nov 30, 2017 10:12 AM	Task reassigned to Yumin Chen.	Add Attachment
Shina Oladiti	Nov 30, 2017 10:12 AM	Left VM	Add Attachment
Shina Oladiti	Nov 30, 2017 09:43 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Nov 30, 2017 09:32 AM	"The security database on the server does not have a computer account for this workstation trust relationship"- error message on computer	Add Attachment