Service Request Ticket - # 65818

Service Request Information

CONTACT Name Freymuth, Dirk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 30, 2017 04:38 PM
Department Creative Arts/Music Phone 88874
Location Email freymutd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120828[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Mac Pro Two 2.40GHz 6-Core Intel Xeon #Z0P2
Serial No. C07KK07PF4MH Location PDr

CPU Two 2.4GHz Quad-Core Intel Xeon ¿Westmere¿


OS MAC OS X 10.8 (Mountain Lion) Software MS Office for MAC 2011 from P0089716, TRANSFER THESE TITLES to W#20160829 SR63375 APR2017: AVID Pro Tools v9 from P0080799 TRANSFERRED from W#20101341 & UPGRADED to Pro Tools 11 from VISA2013003741 SEPT2013, Logic Pro X from Music Licenses P0095256

Wired NIC 40:6C:8F:BD:32:60


Wired NIC 40:6C:8F:BD:39:9A


Wireless NIC A8:96:A8:F1:F1:1C


Bluetooth NIC 8C:2D:AA:2C:61:C2

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Dec 11, 2017 09:45 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Dec 11, 2017 09:45 AM 
got into his office and installed computer and
left note
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Peter Puettmann Dec 11, 2017 09:23 AM 
Task reassigned to Peter Puettmann.
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Yumin Chen Dec 08, 2017 11:44 AM 
Task reassigned to UCS Tech.
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Yumin Chen Dec 08, 2017 11:44 AM 
Dirk said anytime is good, he don't need to be 
there. The door is lock most time so probably need 
to call PS when delivery.
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Yumin Chen Dec 07, 2017 12:49 PM 
Ready to Delivery, leaved VM waiting for reply.
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Yumin Chen Dec 06, 2017 11:49 AM 
****This is an outgoing email****
Hi Dirk,

I need some additional information regarding 
service request #65818

Description: *come grab whenever* computer 
troubles

What software you need me to install?

LogicProX,Finale,UAD have been installed.

Thanks!
Yumin
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Public
Yumin Chen Dec 01, 2017 11:50 AM 
20120828[Edit Inv] is in small Tech counter.
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Yumin Chen Nov 30, 2017 10:34 PM 
Task reassigned to Yumin Chen.
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Kyle Arthenayake Nov 30, 2017 04:38 PM 
Computer is not functioning properly. Computer is
frozen, runs slow, has troubles using it. Asking
to look at it, clean it up.
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