Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Dec 04, 2017 04:13 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131021 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25MR20PF8J7	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155
	Wired NIC	68:5B:35:CD:D4:CC
	Wireless NIC	88:63:DF:8C:12:19
	Bluetooth NIC	88:63:DF:8C:12:1A

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Dec 05, 2017 10:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Dec 05, 2017 10:48 AM	Selected layout and the options for double sided is there.	Add Attachment
Shandelle Plasker	Dec 05, 2017 10:33 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shandelle Plasker	Dec 04, 2017 04:36 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Brighton Bohnenkamp	Dec 04, 2017 04:14 PM	Contact Info: Shaun Tellvik, 88286	Add Attachment Public
Brighton Bohnenkamp	Dec 04, 2017 04:13 PM	The front desk at the writing center is having issues printing double sided to the mark twain printer. Other computers aren't having issues with the printer. The computer is able to print double sided to other printers. The option is grayed out when they have the mark twain printer selected.	Add Attachment