Service Request Ticket

Service Request Information

CONTACT	Name	Diehm, Deborah	Date	Dec 05, 2017 09:18 AM
	Department	VP Student Affairs	Phone	88423
	Location		Email	diehmd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170247 (opens in a new window)	Bldg/Room	AD 310
	Service Tag		Description	Xerox Phaser 6510/DN Color Laser Printer
	Serial No.	4AV755192	Location	Office VP Student Affairs, replacing W#20100687
	Model	6510/DN	Hostname	sa-sully
	Notes	Up to 1200 x 2400 dpi resolution 30ppm (B&W)/30ppm (color) built-in automatic two-sided printing on DN model 300sheet(s) Capacity via 250-Sheet Input & 50-Sheet Bypass Trays additional 250 sheet tray is optionally available Letter(8.5 x 11in) & Legal (8.5 in x 14 in) Maximum Print Size: 8.5 x 14" /Minimum Print Size: 3 x 5" 10/100/1000Base-T Ethernet, USB 3.0; Also purchsed on P0105301 Addt'l tray- Sheet Feeder (550-sheet) Part # 097S04765; IP ADDRESS:140.211.118.59	Ink/Toner Refill	106R03473 Standard Capacity Cyan Print Cartridge(1000 Pages), 106R03474 Standard Capacity Magenta Print Cartridge(1000 Pages), 106R03475 Standard Capacity Yellow Print Cartridge(1000 Pages), 106R03476 Standard Capacity Black Print Cartridge (1000 Pages)
	Wired NIC	9C:93:4E:6C:8B:5E

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Dec 06, 2017 11:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Dec 06, 2017 11:58 AM	Order has been placed for this.	Add Attachment
Shandelle Plasker	Dec 05, 2017 09:48 AM	**This is an email** Hi Debbie, The Phaser 6510 has a few size options for toner. 1) Cyan, Magenta, and Yellow Standard Capacity Toner (Yields approximately 1,000 pages) - $69.99 High Capacity Toner (Yields approximately 2,400 pages) - $119.99 Extra High Capacity Toner (Yields approximately 4,300 pages) - $159.99 2) Black Standard Capacity Toner (Yields approximately 2,500 pages) - $89.99 High Capacity Toner (Yields approximately 5,500 pages) - $124.99 Let me know what you would like to order. Thank you, Shandelle Pepper	Add Attachment
Kyle Arthenayake	Dec 05, 2017 09:18 AM	Hello: RE: WOU 20170247, Xerox Phaser 6510 Our printer is giving this message: Low toner (M, Y). I believe that Shandelle ordered toner for our machine. If not, please help! No rush. We are in the WUC Room 203, our Index is DOS 901. Thank you, Debbie	Add Attachment