Service Request Ticket

Service Request Information

CONTACT	Name	Witwer, Kathy	Date	Dec 05, 2017 11:11 AM
	Department	Business/Economics Division	Phone	88421
	Location		Email	witwerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110159 (opens in a new window)	Bldg/Room	WEST 110
	Service Tag	34NGZQ1	Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34NGZQ1	Location	Bus/Econ Adjuncts, John Hasbrook & Javad Farjami
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Windows 10 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:6B:A1

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Dec 05, 2017 04:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Dec 05, 2017 04:38 PM	She just needs to contact telecom to activate port	Add Attachment
Erika Enriquez	Dec 05, 2017 02:09 PM	Task reassigned to Erika Enriquez.	Add Attachment
Kyle Arthenayake	Dec 05, 2017 11:11 AM	Hello again, The WOU number is 20110159 (it isn't new after all), and it is being moved from the Provost's Office to West House 106. Right now it is being updated by you folks, but if you have time and it could get moved over here this afternoon (after 1:30 pm), that would be great! I will be here until 5:00 pm. Thank you, Kathy	Add Attachment
Kyle Arthenayake	Dec 05, 2017 11:11 AM	Good morning, The Provost has given permission for one of the new Dell computers in that office to move to West House. We would like to have it moved over here and set up in West House 106. Please let me know if you need further information. Thank you, Kathy Witwer	Add Attachment