Service Request Ticket

Service Request Information

CONTACT	Name	Jennings, Ryan	Date	Dec 05, 2017 04:08 PM
	Department	University Computing Solutions	Phone	14018
	Location		Email	jenningsr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110111 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34DMZQ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007; Adobe CC** Full Suite(serialized desktop) order10209 DEC2017; REMOVE SERIALIZED ADOBE CC JULY2019 as NO LONGER PAID SUBSCRIPTION;
	Wired NIC	78:2B:CB:B3:9B:27

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Dec 07, 2017 10:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Dec 07, 2017 10:54 AM	Both software installed and working.	Add Attachment
Shina Oladiti	Dec 07, 2017 09:11 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Dec 07, 2017 08:42 AM	Left VM.	Add Attachment
Peter Puettmann	Dec 06, 2017 02:40 PM	sent email for availability	Add Attachment
Tricia Flaherty	Dec 05, 2017 04:08 PM	*PLEASE UPDATE THE ROOM AND LOCATION INFO IF IT IS WRONG FOR THIS STATION W#2011011 * Contact is Ryan Jennings but station is suppose to be for Dining according to his order; This will get installed like a lab station so that it is serialized for use by any user who logs into the computer: Installer for Windows is a serialized package but Acrobat DC will be need to be run as a separate package. both can be found here: T:\Adobe CCE\CCEPackages\CC2017\AdobeCC2017_FULL_WIN	Add Attachment