Service Request Ticket - # 65870

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 06, 2017 11:20 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101092[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. H2BP1Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software MS Office Pro Plus 2010 installed as Office 2007 from P0080246, JAWS Professional v12 w/ remote access from P0080288, Dragon Nat.SpkingPro 11 from P0080293,TRANSFER TO W#20130670 AUG2015 SR#57795 ZoomText v9.1 MAG/RDR from P0080238

Wired NIC 5C:26:0A:56:08:D9


Wireless NIC 18:3D:A2:51:40:C0


Bluetooth NIC 68:A3:C4:47:10:7B

TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Dec 06, 2017 02:13 PM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Dec 06, 2017 02:13 PM 
 Wi-Fi button was shut off
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Erika Enriquez Dec 06, 2017 02:02 PM 
Task reassigned to Erika Enriquez.
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Yumin Chen Dec 06, 2017 01:05 PM 
Task reassigned to UCS Tech.
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Yumin Chen Dec 06, 2017 11:53 AM 
Task reassigned to Yumin Chen.
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Erika Enriquez Dec 06, 2017 11:20 AM 
Unable to connect to the internet. She has tried 
rebooting laptop and nothing.
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