Service Request Ticket

Service Request Information

CONTACT	Name	DeNoyer, Sue	Date	Dec 07, 2017 08:42 AM
	Department	College of Liberal Arts and Sciences	Phone	88690
	Location		Email	denoyes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160431 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 6500/DN Color Printer
	Serial No.	YXE151740A	Location	PDR
	Model	6500/DN	Hostname	cj.wou.edu
	Notes	600dpi x 600dpi (B&W), 600dpi x 600dpi (color), 24ppm (B&W), 24ppm (color), 250sheet(s) Capacity, Legal (8.5 in x 14 in), USB Type B, RJ-45, 256MB Installed RAM, 768MB Maximum RAM, 1 Year Warranty; IP Address:140.211.64.14	Ink/Toner Refill	Xerox Black High Capacity Toner #106R01597, Xerox Cyan Standard Toner #106R01591, Xerox Magenta Standard Toner #106R01592, and Xerox Yellow Standard Toner #106R01593
	Wired NIC	9C:93:4E:5E:6A:01

TECHS	Submitted by	Peter Puettmann	Contact	ppuett16@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Dec 12, 2017 11:59 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Shandelle Plasker	Dec 12, 2017 11:59 AM	Imaging unit has been replaced and the test prints came out great!	Add Attachment
Shandelle Plasker	Dec 11, 2017 08:08 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Shandelle Plasker	Dec 11, 2017 08:08 AM	Waiting for part to be shipped.	Add Attachment
Shandelle Plasker	Dec 08, 2017 08:06 AM	The imaging unit is bad.	Add Attachment
Peter Puettmann	Dec 07, 2017 08:44 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Peter Puettmann	Dec 07, 2017 08:42 AM	Sue says that when she tries to print something from her computer it prints the text but then also puts "a rainbow of colors" over the top of the page.	Add Attachment