Service Request Ticket

Service Request Information

CONTACT	Name	Hogate, John	Date	Dec 07, 2017 11:16 AM
	Department	Facilities Services	Phone	88952
	Location		Email	hogatej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160124 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	20D0QD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	20D0QD2	Location	2 Weeks Pile
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511. Key-Pro III instance (4 dbs) from Morse Watchman.
	Wired NIC	18:66:DA:1B:40:4F

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Dec 08, 2017 04:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Dec 08, 2017 04:38 PM	Done!	Add Attachment
Megan Thibeault	Dec 08, 2017 02:07 PM	Make sure the g sync tool was used for the main email and then manually add the second one	Add Attachment
Megan Thibeault	Dec 08, 2017 02:06 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Erika Enriquez	Dec 08, 2017 02:04 PM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Dec 08, 2017 02:04 PM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Dec 08, 2017 02:04 PM	Called again, he said the key shop email that was set up in outlook is not receiving anything. He is only able to send.	Add Attachment
Yumin Chen	Dec 07, 2017 03:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Dec 07, 2017 03:25 PM	Done.	Add Attachment
Yumin Chen	Dec 07, 2017 01:02 PM	Task reassigned to Yumin Chen.	Add Attachment
Megan Thibeault	Dec 07, 2017 11:16 AM	John has a new station and wants his email and the keyshop email setup with outlook	Add Attachment