Service Request Ticket

Service Request Information

CONTACT	Name	Cancel-Tirado, Doris	Date	Dec 07, 2017 01:36 PM
	Department	College of Education	Phone	88470
	Location		Email	canceltd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150678 (opens in a new window)	Bldg/Room	RWEC 241
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25RV0FMGG7D	Location	Doris Cancel-Tirado
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	Microsoft Desktop Education-(EES) OFFICE MAC XXXX2015004715;; WIN 7 PRO full license P0082823 via Parallel Desktop 7 for MAC P0082824, STATA/SE v12 VISA2012003392 UPGRADED to STATA/SE v14 VISA2016006313 MAY2017; TRANSFER FROM W#20100184- MAXQDAplus WIN Single-User License Ed VISA2010002513 UPGRADED MAY2015 to MAXQDAplus v.11 for MAC VISA2014004573 UPGRADED SEPT2017 toMAXQDA Plus v12 for MAC VISA2017006674--FREE UPGRADE TO MAXQDA+ 2018(ver13);
	Wired NIC	38:C9:86:49:E4:A5
	Wireless NIC	28:F0:76:48:41:E4
	Bluetooth NIC	28:F0:76:48:41:E5

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Dec 12, 2017 12:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Dec 12, 2017 12:11 PM	Installed the software.	Add Attachment
Shina Oladiti	Dec 12, 2017 08:16 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Dec 11, 2017 04:16 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Dec 11, 2017 08:46 AM	Left VM.	Add Attachment
Shina Oladiti	Dec 11, 2017 08:05 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Dec 11, 2017 07:22 AM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Dec 07, 2017 02:08 PM	**This is an outgoing email** Hi Doris, I need some additional information regarding service request #65888 Description: Install UPGRADE to MAXQDA+ v12 on iMac desktop in RWEC 241 for Doris Cancel Torado (order#10034) We were just wondering when would be a good time to come and install this for you? Thank you, Erika	Add Attachment Public
Erika Enriquez	Dec 07, 2017 02:07 PM	Task reassigned to Erika Enriquez.	Add Attachment
Tricia Flaherty	Dec 07, 2017 01:36 PM	installer from T:\MAXQDA+\MAXQDA12 serial# is in SerialandPurchaseInfo text file under VISA2017006674 for Doris Cancel Tirado Please follow the instruction pdf for single user install: SI_Installation_Single- User.pdf	Add Attachment