Service Request Ticket - # 65889

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2017 01:47 PM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130526[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WFBFZ1 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; TRANSFER TO W#20160947 DEC2017 SR65971 [transfer from W#20090524- Adobe InDesign CS4 from P0074238,

Wired NIC F8:B1:56:C6:0D:AC


TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public

Entered by Date Memo
Gino Salazar Dec 08, 2017 02:13 PM
Status changed from (1) Pending to (5) Completed
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Gino Salazar Dec 08, 2017 02:13 PM
Its all setup
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Erika Enriquez Dec 07, 2017 06:32 PM
Task reassigned to Giovanni Salazar.
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Erika Enriquez Dec 07, 2017 04:46 PM
Finished imaging
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Erika Enriquez Dec 07, 2017 03:07 PM
imaging.....
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Erika Enriquez Dec 07, 2017 02:13 PM
Task reassigned to Erika Enriquez.
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Erika Enriquez Dec 07, 2017 02:13 PM
****This is an outgoing email****
Hi Angie,

I need some additional information regarding 
service request #65889

Description: *12/7* re imaged 

Before we can reimage your computer make sure to 
save anything you might want to keep on your 
H-drive. Once this is done please send me an 
email, and I will come and get the computer and 
set up the other one for you. 

Thank you,
Erika
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Brighton Bohnenkamp Dec 07, 2017 01:47 PM
****This is an email****
Ahh this computer is making me nuts. I can’t 
work in Word. I ended up needing to use a 
different computer to get the task finished. 
This computer has been randomly turning off and 
on. I talked to someone there who said it was 
going to need to be reimaged. Now that we are 
at Winter Break can someone take this silly 
thing and fix it? I will need the computer from 
the break room here hooked up at this desk when 
you take this one. It’s easier for us to use 
another computer in our office than you 
bringing one because we use some programs here 
that aren’t used in other departments.
 
I hope this email makes some kind of sense and 
let me know when you have time to help. Thanks!
 
Angie Barry
Western Oregon University
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