Service Request Ticket

Service Request Information

CONTACT	Name	Anderson, David	Date	Dec 13, 2017 09:53 AM
	Department	Registrar’s Office	Phone	88806
	Location		Email	andersona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130856 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43Z6V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43Z6V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A5:58:5A

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Dec 13, 2017 01:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Dec 13, 2017 01:11 PM	ALL installed and it works.	Add Attachment
Peter Puettmann	Dec 13, 2017 11:50 AM	doing install right now. check at 1 pm	Add Attachment
Peter Puettmann	Dec 13, 2017 11:14 AM	Task reassigned to Peter Puettmann.	Add Attachment
Tricia Flaherty	Dec 13, 2017 09:53 AM	This station should be licensed for FULL Adobe CC201* as they use it to create diplomas, It is saying its registration is expired and asking him to sign in which it should not be doing. It was last install as Adobe CC2015 and can be upgraded to the latest version. Please run a FULL serialized install on this station like in a WIN lab, make sure to add Acorbat Pro DC and test to make sure the basic apps like Photoshop, Indesign and Acrobat Pro are licensed. Installers are HERE: T:\Adobe CCE\CCEPackages\CC2017\AdobeCC2017_FULL_WIN If it does not look like it is Serialized please let me know. (TRICIA) Dave Anderson is the contact as this station is next to his. Please update inventory to reflect correct Room location please as it looks like it is not clear what Room it is in	Add Attachment