Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Dec 13, 2017 01:43 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160938 (opens in a new window)	Bldg/Room	PS Squad Room
	Service Tag	152YKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	152YKH2	Location	Officer Station- West Wall
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:45:E2:57

TECHS	Submitted by	Emily Griner	Contact	egriner15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 04, 2018 01:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jan 04, 2018 01:27 PM	delivered and updated inventory	Add Attachment
Shina Oladiti	Jan 04, 2018 11:12 AM	Task reassigned to Peter Puettmann.	Add Attachment
Shina Oladiti	Jan 02, 2018 08:00 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Dec 20, 2017 09:48 AM	**This is an email** Yep let’s plan on January 2nd	Add Attachment
Shina Oladiti	Dec 20, 2017 09:41 AM	**This is an email** This will have to wait until after break. The staff need to log in and move their stuff. Angie Barry	Add Attachment
Shina Oladiti	Dec 20, 2017 09:05 AM	Sent email for availability.	Add Attachment
Shina Oladiti	Dec 19, 2017 04:12 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Dec 19, 2017 04:11 PM	**************************** Update in AD ****************************	Add Attachment
Shina Oladiti	Dec 19, 2017 04:11 PM	Prepped and ready for delivery. It is back on the inventory counter.	Add Attachment
Shina Oladiti	Dec 14, 2017 11:40 AM	imaging in progress....	Add Attachment
Tricia Flaherty	Dec 13, 2017 04:58 PM	This is GFA replacement of cpu W#20130524 Office Station - West wall	Add Attachment
Emily Griner	Dec 13, 2017 01:43 PM	NEW EQUIP SETUP: Deliver Dell OptiPlex W#201620160938 and monitor W#20161194 to Public Safety Squad Room. Placed on inventory counter.	Add Attachment