Service Request Ticket

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Service Request Information

CONTACT	Name	Barry, Angie	Date	Dec 14, 2017 09:28 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160947 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	1544LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1544LH2	Location	Extra desktop shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFERRED FROM W#20130526 DEC2017 SR65971 -Adobe InDesign CS4 from P0074238;
	Wired NIC	50:9A:4C:45:E0:71

TECHS	Submitted by	Emily Griner	Contact	egriner15@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jan 05, 2018 08:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jan 04, 2018 05:05 PM	I have change it to Room: break room Location: Downstairs officers work area.	Add Attachment
Tricia Flaherty	Jan 04, 2018 04:42 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tricia Flaherty	Jan 04, 2018 04:42 PM	Shina, both W#20141243 and W#20160947 have the same location description. W# 20141243 should have gone to break room and should reflect that in the location if it changed... can you clear up the discrepancy in Inventory.	Add Attachment
Shina Oladiti	Jan 04, 2018 02:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jan 04, 2018 02:49 PM	I have update inventory for the WOU number.	Add Attachment
Shina Oladiti	Jan 04, 2018 02:48 PM	Peter setup W#20141243 and brought back W#20130526.	Add Attachment
Tricia Flaherty	Jan 04, 2018 01:20 PM	please take W#20141243 to Public Safety breakroom to swap out with W#20130526 which was originally at COMM desk	Add Attachment
Tricia Flaherty	Jan 04, 2018 01:16 PM	**This is an email**Tricia, I messed up. The comm desk computer went to UCS to be imaged because it was being bad. (20130526) I left the break room computer (20141243) at the comm desk so when the re-imaged computer came back it was put in the break room. Today 20141243 was taken and we still have 20130526. How can I help fix this? Angie	Add Attachment
Shina Oladiti	Jan 02, 2018 08:01 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Dec 20, 2017 09:50 AM	**This is an email** Yep let’s plan on January 2nd	Add Attachment
Shina Oladiti	Dec 20, 2017 09:05 AM	Sent email for availability.	Add Attachment
Shina Oladiti	Dec 19, 2017 04:13 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Dec 19, 2017 04:13 PM	******************************* Update in AD *******************************	Add Attachment
Shina Oladiti	Dec 19, 2017 04:13 PM	Prepped and ready for delivery. Additional software installed. It is back on the inventory counter.	Add Attachment
Shina Oladiti	Dec 14, 2017 11:41 AM	imaging in progress....	Add Attachment
Tricia Flaherty	Dec 14, 2017 09:43 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Dec 14, 2017 09:43 AM	See Tricia for Install disk for Adobe Indesign CS4 from P0072036 License info at T:\Adobe InDesign\Indesign CS4 WIN	Add Attachment
Emily Griner	Dec 14, 2017 09:29 AM	Also gets Adobe Indesign CS4	Add Attachment
Emily Griner	Dec 14, 2017 09:28 AM	NEW EQUIP SETUP: Deliver Dell OptiPlexW#20160947 and monitor W#20161006 to Public Safety PS Frontdesk. Will replace W#20130526 and monitor W#20130496	Add Attachment