Service Request Ticket

Service Request Information

CONTACT	Name	Risen, Allen	Date	Dec 14, 2017 10:23 AM
	Department	Campus Public Safety	Phone	88156
	Location		Email	risena@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160949 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	1513LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1513LH2	Location	2 weeks-- Brittany Smith
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:46:0C:3F

TECHS	Submitted by	Emily Griner	Contact	egriner15@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jan 04, 2018 12:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jan 04, 2018 11:12 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Shina Oladiti	Jan 02, 2018 08:01 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Dec 20, 2017 10:28 AM	**This is an email** Yep let’s plan on January 2nd	Add Attachment
Shina Oladiti	Dec 20, 2017 09:21 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Dec 20, 2017 09:21 AM	Sent email for availability	Add Attachment
Shina Oladiti	Dec 20, 2017 09:21 AM	*************************** Update AD ***************************	Add Attachment
Shina Oladiti	Dec 20, 2017 09:21 AM	Prepped and ready for delivery. It is back on inventory counter.	Add Attachment
Shina Oladiti	Dec 14, 2017 11:41 AM	imaging in progress....	Add Attachment
Emily Griner	Dec 14, 2017 10:23 AM	GFA SETUP: Deliver Dell OptiPlex W#20160949 and monitor W#20161008 to replace W#20130528 and monitor W#20130971 to PS. Placed on inventory counter.	Add Attachment