Service Request Ticket - # 65978

Service Request Information

CONTACT Name Kuzmaak, Dominique   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 14, 2017 11:21 AM
Department Center for Academic Innovation Phone 88483
Location Email kuzmaakd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160681[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Pro 15-inch with Retina Display#Z0RF
Serial No. C02T12T4G8WL Location 2 wks 11/30/23 - Todd Sholty

CPU Intel Core i7(2.2Ghz quad, 6MB L3 cache)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511; AdobeCaptivate v.9 P0103087; VidConverterUltimate v5.5.0, Apple FinalCutPro v10.3.1,& Inspiration v9.2.2(via VPPManaged Dist.)VISA2016006035;CamtasiaMAC v9 Ed VISA2016006039;Flip4MACStudio v3.3.8 VISA2016006040; Adobe CC201* subscription NamedUser(Rich Hanson) JAN2017

Wireless NIC 4C:32:75:9D:08:1F


Bluetooth NIC 4C:32:75:9D:08:20

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Dec 14, 2017 04:03 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Shina Oladiti Dec 14, 2017 04:03 PM 
Did SMC reset on her laptop and it fixes it.
 Add Attachment
Shina Oladiti Dec 14, 2017 02:06 PM 
Stopped by TH106 but she wasn't available.
 Add Attachment
Shina Oladiti Dec 14, 2017 11:46 AM 
Task reassigned to Adeshina Oladiti.
 Add Attachment
Brighton Bohnenkamp Dec 14, 2017 11:21 AM 
****This is an email****
She is currently in TH 106.
 Add Attachment
Brighton Bohnenkamp Dec 14, 2017 11:21 AM 
****This is an email****
I think she has a lemon – USC has looked at it 
at least twice and as she and I have been 
working together it has problems daily…odd 
ones, not even the same issue.  This morning 
her keypad locked up…then the ports died but 
today it worked, documents seem to take forever 
to save – randomly they don’t though.
 
Is there some Lemon Law policy for computing 
equipment?  I think she needs a replacement…
Add Attachment