Service Request Ticket

Service Request Information

CONTACT	Name	Thibeault, Megan	Date	Dec 15, 2017 01:05 PM
	Department	University Computing Solutions	Phone	88624
	Location		Email	eichlerm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130206 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	28KN8Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091562
	Wired NIC	B8:CA:3A:8A:DE:16

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Dec 20, 2017 02:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Dec 20, 2017 02:32 PM	done with imaging and updates. all good to go	Add Attachment
Peter Puettmann	Dec 19, 2017 10:40 AM	actually being sticked now	Add Attachment
Peter Puettmann	Dec 15, 2017 04:22 PM	being sticked right now	Add Attachment
Peter Puettmann	Dec 15, 2017 03:08 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Peter Puettmann	Dec 15, 2017 01:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Dec 15, 2017 01:58 PM	CPU at end of desk is imaging the new hard drive with a NS004 image	Add Attachment
Peter Puettmann	Dec 15, 2017 01:41 PM	set up new hard drive with 004 image	Add Attachment
Kyle Arthenayake	Dec 15, 2017 01:36 PM	Task reassigned to Peter Puettmann.	Add Attachment
Kyle Arthenayake	Dec 15, 2017 01:05 PM	Dead Hard drive	Add Attachment