Service Request Ticket - # 66027

Service Request Information

CONTACT Name Flaherty, Tricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 18, 2017 03:00 PM
Department University Computing Solutions Phone 88904
Location Email flahert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20160950[Edit Inv] (opens in a new window) Bldg/Room SSC 114
Service Tag 1536LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 1536LH2 Location Empty Room ATM

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFER:

Wired NIC 50:9A:4C:45:DB:94


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public

Entered by Date Memo
Shandelle Plasker Feb 13, 2018 01:33 PM
Status changed from (7) Waiting for Contact to (5) Completed
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Shandelle Plasker Feb 13, 2018 01:33 PM
This has been delivered and setup. Updated 
Inventory.
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Shandelle Plasker Feb 12, 2018 11:02 AM
****This is an email****
Yes, room 103. I'll put the CPU in there as 
well.

Thanks,
Marshall
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Shandelle Plasker Feb 12, 2018 10:46 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Feb 12, 2018 10:46 AM
****This is an email****
Hi Marshall,

I have a Dell Monitor on my desk that you asked 
us to hold onto until the move was done. The 
monitor says it is for a Laurie Holst.

Is this something I can bring down and setup?

Thank you,
Shandelle Pepper
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Tricia Flaherty Feb 09, 2018 04:33 PM
Task reassigned to Shandelle Pepper.
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Tricia Flaherty Feb 09, 2018 04:33 PM
I gave this monitor to Peeper today to see if it could go over 
to SAC
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Megan Thibeault Jan 11, 2018 01:51 PM
Monitor will be delivered when they move to the
new building
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Shina Oladiti Jan 02, 2018 04:34 PM
I setup the tower. I placed the monitor on the
inventory counter. 
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Shina Oladiti Jan 02, 2018 08:34 AM
Available today @ 3pm. Marshall would be on site.
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Shina Oladiti Jan 02, 2018 08:31 AM
Left VM.
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Shina Oladiti Dec 19, 2017 04:17 PM
*****************************
Update in AD
*****************************
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Shina Oladiti Dec 19, 2017 04:16 PM
*******************************
Update in Inventory
*******************************
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Shina Oladiti Dec 19, 2017 04:16 PM
Ready for delivery. 
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Shina Oladiti Dec 19, 2017 04:16 PM
Imaging completed. And it is back on the inventory
counter.
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Megan Thibeault Dec 18, 2017 03:02 PM
Task reassigned to Adeshina Oladiti.
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Megan Thibeault Dec 18, 2017 03:02 PM
Shina can you get this imaged and ready for setup
and delivery
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Tricia Flaherty Dec 18, 2017 03:01 PM
The station is on top of the inventory counter ( No NEW 
Equip form yet since it doesn't have location details yet). 
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Tricia Flaherty Dec 18, 2017 03:00 PM
****This is an email****Will do. Thank you.
Marshall

On Mon, Dec 18, 2017 at 10:03 AM, Tricia Flaherty 
 wrote:

    Let me know what date and location works best and I 
will create the New Equipment setup request for the 
Techs.

    I have the PC desktops on hand ready to go to the 
Techs for fresh imaging of our campus desktop system 
image.  They will want to make the end user an admin on 
the station, etc.   In the meantime I will assign the 
hardware and have it on hold waiting for the details from 
you. 

    Tricia
     
    On 12/18/17 9:58 AM, Marshall Guthrie wrote:
>     Jan 2, but we don't need the computer on Day 1. 
There will be a training period. It might actually make 
sense to wait until we move to the new building, but I'm 
still not sure when that will be. Probably late January.
>
>     Marshall
>
>     On Mon, Dec 18, 2017 at 9:57 AM, Tricia Flaherty 
 wrote:
>
>         Do you have a start date?
>
>         Tricia 
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Tricia Flaherty Dec 18, 2017 03:00 PM
W#20160950[Edit Inv] cpu and W#20161009[Edit Inv] will be assigned to a 
NEW general fund position hire in SEP that is not yet 
been assigned a Vnumber, Laurie Holst.  She is due to 
arrive Jan 2nd but Marshall is not sure when or where he 
wants to have the machine delivered to yet.  If we can 
image this station and have it ready to go for when I here 
back from Marshall that would be great.  
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