Service Request Ticket - # 66029

Service Request Information

CONTACT Name Boggs, Ellie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 18, 2017 03:05 PM
Department President’s Office Phone 89294
Location Email boggse@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20170471[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 1B4W2M2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. 1B4W2M2 Location Parts pile

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; TRANSFER license FROM STOLEN laptop W#20160186 DEC2017 to NEW laptop W#20170471 : Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop NOV2016

TECHS Submitted by Emily Griner Contact egriner15@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Dec 21, 2017 01:00 PM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Dec 21, 2017 01:00 PM
Done!
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Megan Thibeault Dec 21, 2017 11:06 AM
Task reassigned to Adeshina Oladiti.
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Tricia Flaherty Dec 21, 2017 11:05 AM
Task reassigned to UCS Tech.
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Tricia Flaherty Dec 21, 2017 11:05 AM
Status changed from (5) Completed to (1) Pending
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Tricia Flaherty Dec 21, 2017 11:05 AM
she need Adobe Acrobat PRo DC license(serialized) transferred from stolen laptop W#20160186: 
FOR INSTALL OF ADOBE ACROBAT PRO DC-- new
"serialized" installer instructions:
Transfer the new folder at: T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_WIN
to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-acrobat-dc.html
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Shina Oladiti Dec 21, 2017 10:41 AM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Dec 21, 2017 10:41 AM
Delivered the laptop and setup outlook, and ensure
that the audio is working fine.
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Shina Oladiti Dec 20, 2017 03:50 PM
***************************
Update in AD
***************************
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Shina Oladiti Dec 20, 2017 03:50 PM
Prepped and ready for delivery. It back on the
inventory counter. 
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Megan Thibeault Dec 19, 2017 07:51 AM
Task reassigned to Adeshina Oladiti.
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Emily Griner Dec 18, 2017 03:05 PM
NEW EQUIP SETUP: Deliver Dell Latitude W#20170471[Edit Inv] for 
Ellie Boggs to Admin 202C. Placed on inventory shelf.  BY 
THURSDAY 12/21.
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