Service Request Ticket

Service Request Information

CONTACT	Name	Freedman, Cheri	Date	Dec 19, 2017 08:48 AM
	Department	The Research Institute	Phone	89280
	Location		Email	freedmanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130035 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	F56V7Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APR2018 SR#67221;
	Wired NIC	B8:CA:3A:A2:E3:8C

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 04, 2018 11:48 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Jan 04, 2018 11:47 AM	Power cord has been set up and now it is good to go	Add Attachment
Gino Salazar	Jan 04, 2018 11:38 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Kyle Arthenayake	Jan 04, 2018 11:32 AM	Task reassigned to UCS Tech.	Add Attachment
Kyle Arthenayake	Jan 04, 2018 11:32 AM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Kyle Arthenayake	Jan 04, 2018 11:32 AM	cord is missing, adapter is there but now power cord plugged in.	Add Attachment
Shina Oladiti	Dec 19, 2017 11:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Dec 19, 2017 11:38 AM	Completed!	Add Attachment
Kyle Arthenayake	Dec 19, 2017 09:04 AM	bring can of air to help clean the front of computer and CPU	Add Attachment
Shina Oladiti	Dec 19, 2017 08:56 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Dec 19, 2017 08:49 AM	needs another Ethernet cord as well	Add Attachment
Kyle Arthenayake	Dec 19, 2017 08:48 AM	Looking to connect two monitors. Does not have proper cords to make it happen	Add Attachment