Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Miller, Megan	Date	Dec 19, 2017 10:10 AM
	Department	Student Health & Counseling Center	Phone	88396
	Location		Email	millermj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170387 (opens in a new window)	Bldg/Room	SHCC 213
	Service Tag	9G3P0M2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	9G3P0M2	Location
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:13:99:6A

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 11, 2018 11:59 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Jan 10, 2018 11:50 AM	It's set up and all good to go	Add Attachment
Gino Salazar	Jan 09, 2018 05:02 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Gino Salazar	Jan 09, 2018 04:50 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jan 09, 2018 01:52 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Kyle Arthenayake	Jan 09, 2018 01:18 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Kyle Arthenayake	Jan 09, 2018 01:18 PM	8:00am-12:00pm is best. Which I believe is the time slot Trisha has set up.	Add Attachment
Kyle Arthenayake	Jan 09, 2018 12:11 PM	Contact changed from Trisha Guy to Megan Miller.	Add Attachment
Kyle Arthenayake	Jan 09, 2018 12:10 PM	waiting on a time more specific on Wednesday morning	Add Attachment
Kyle Arthenayake	Jan 09, 2018 12:10 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kyle Arthenayake	Jan 09, 2018 12:10 PM	Hello, I believe your office has been working with Trisha Guy in our office to set up times. We have been told the new computers will arrive tomorrow morning while we are in a meeting. Wednesday mornings work best for us as we see clients in our office during other hours. Please let me know if you need additional, or clarifying information from me	Add Attachment
Gino Salazar	Jan 04, 2018 12:12 PM	Email sent for availability in the next 2 weeks.	Add Attachment
Shina Oladiti	Jan 02, 2018 08:26 AM	**This is an email** Well, campus is closed until January. The staff are gone and wouldn't be able to remove their files. They will all be back on January 8. These are counselors so we would have to work around their client schedules.	Add Attachment
Shina Oladiti	Dec 21, 2017 02:54 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Dec 21, 2017 02:53 PM	Sent email for availability.	Add Attachment
Shina Oladiti	Dec 21, 2017 02:36 PM	********************* Update in AD *********************	Add Attachment
Shina Oladiti	Dec 21, 2017 02:35 PM	Prepped and ready for delivery. It is back on the inventory counter.	Add Attachment
Shina Oladiti	Dec 20, 2017 10:33 AM	Imaging in progress......	Add Attachment
Tricia Flaherty	Dec 19, 2017 10:10 AM	EW EQUIP SETUP: Deliver Dell OptiPlex W#20170387 & monitor W#20170378 to Megan Miller SHCC 213. computer and monitor is on top of inventory counter . Trisha Guy is the contact. NOTE TO TECH: Trisha Guy has requested that the computer currently in use in 213 be moved to room 211 but did not give WOU# info so please record in Inventory the final location of all equipment moved.	Add Attachment