Service Request Ticket - # 66033

Service Request Ticket - # 66033

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Service Request Information

CONTACT	Name	Scroggins, Beth	Date	Dec 19, 2017 10:29 AM
	Department	Student Health & Counseling Center	Phone	88845
	Location		Email	scrogginsb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170388 (opens in a new window)	Bldg/Room	SHCC 201
	Service Tag	9G3T0M2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	9G3T0M2	Location	Beth Scroggins, SHCC Director
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:13:9F:1E

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 05, 2018 04:46 PM	Old Monitor and old CPU were set up in 215, Monitor W# 20110346, CPU W# 20110340	Add Attachment
Gino Salazar	Jan 04, 2018 04:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 04, 2018 04:58 PM	It's all Gucci and set up	Add Attachment
Shina Oladiti	Jan 04, 2018 02:55 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Shina Oladiti	Jan 04, 2018 02:41 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Jan 04, 2018 02:30 PM	Perfect. I am also available the rest of the afternoon today if that helps. Beth	Add Attachment
Kyle Arthenayake	Jan 04, 2018 01:29 PM	Contact changed from Trisha Guy to Beth Scroggins.	Add Attachment
Kyle Arthenayake	Jan 04, 2018 01:29 PM	I am available every day at 8:00am, 1:00pm, and 4:00pm. Additional times include Wednesdays 8-12:00 and Thursday (1/11) at 11:00am. Thanks! Beth	Add Attachment
Gino Salazar	Jan 04, 2018 12:12 PM	Email sent for availability in the next 2 weeks.	Add Attachment
Shina Oladiti	Jan 02, 2018 08:26 AM	**This is an email** Well, campus is closed until January. The staff are gone and wouldn't be able to remove their files. They will all be back on January 8. These are counselors so we would have to work around their client schedules.	Add Attachment
Shina Oladiti	Dec 21, 2017 02:54 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Dec 21, 2017 02:53 PM	Sent email for availability.	Add Attachment
Shina Oladiti	Dec 21, 2017 02:36 PM	********************* Update in AD *********************	Add Attachment
Shina Oladiti	Dec 21, 2017 02:35 PM	Prepped and ready for delivery. It is back on the inventory counter.	Add Attachment
Shina Oladiti	Dec 20, 2017 10:33 AM	Imaging in progress......	Add Attachment
Tricia Flaherty	Dec 19, 2017 10:29 AM	NEW EQUIP SETUP: Deliver Dell OptiPlex W#20170388 and monitor W#20170379 to SHCC 205 for Beth Scroggins. The computer and monitor is on top of inventory counter. Trisha Guy is the contact. NOTE TO TECH: Trisha Guy has requested that the computer currently in use in 205 be moved to room 215 but did not give WOU# info so please record in Inventory the final location of all equipment moved.	Add Attachment