Service Request Ticket

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Service Request Information

CONTACT	Name	Perfect, Scott	Date	Dec 19, 2017 10:37 AM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	perfecs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170389 (opens in a new window)	Bldg/Room	SAC 129
	Service Tag	9G3S0M2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	9G3S0M2	Location	Student Work Station
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:13:A6:49

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 11, 2018 03:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 11, 2018 03:25 PM	Everything has been updated in inventory and is good to go!	Add Attachment
Gino Salazar	Jan 11, 2018 03:19 PM	Monitor 20090746 and CPU 20110343, which belonged to Scott Perfect were set up in 223. Monitor 20080888 was brought back.	Add Attachment
Gino Salazar	Jan 11, 2018 02:46 PM	Everything is all set up	Add Attachment
Gino Salazar	Jan 11, 2018 12:54 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Kyle Arthenayake	Jan 10, 2018 04:35 PM	Contact changed from Trisha Guy to Scott Perfect.	Add Attachment
Shina Oladiti	Jan 10, 2018 03:02 PM	**This is an email** Good afternoon, When you come to set up Scott Perfect's new computer we would like his old computer and only one old monitor set up in room 223. This was a last minute request so I am sorry for the late notice. Thank you.	Add Attachment
Shina Oladiti	Jan 10, 2018 11:26 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jan 10, 2018 11:25 AM	The setup can be done anytime after 1pm tomorrow or anytime on Fridays. He is not going to be in his office during setup.	Add Attachment
Shina Oladiti	Jan 10, 2018 11:09 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Gino Salazar	Jan 04, 2018 12:12 PM	Email sent for availability in the next 2 weeks.	Add Attachment
Shina Oladiti	Jan 02, 2018 08:26 AM	**This is an email** Well, campus is closed until January. The staff are gone and wouldn't be able to remove their files. They will all be back on January 8. These are counselors so we would have to work around their client schedules.	Add Attachment
Shina Oladiti	Dec 21, 2017 02:55 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Dec 21, 2017 02:53 PM	Sent email for availability.	Add Attachment
Shina Oladiti	Dec 21, 2017 02:36 PM	********************* Update in AD *********************	Add Attachment
Shina Oladiti	Dec 21, 2017 02:35 PM	Prepped and ready for delivery. It is back on the inventory counter.	Add Attachment
Shina Oladiti	Dec 20, 2017 10:34 AM	Imaging in progress......	Add Attachment
Tricia Flaherty	Dec 19, 2017 10:37 AM	NEW EQUIP SETUP: Deliver Dell OptiPlex W#20170389 & monitors W#20170380 &W#20170383 to SHCC 202 Scott Perfect.The computer and monitors are on top of inventory counter. Trisha Guy is the contact. NOTE TO TECH: This user is getting TWO monitors	Add Attachment