Service Request Ticket

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Service Request Information

CONTACT	Name	Grover, Jennifer	Date	Dec 19, 2017 10:45 AM
	Department	Student Health & Counseling Center	Phone	88850
	Location		Email	groverj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170390 (opens in a new window)	Bldg/Room	SHCC Front Desk
	Service Tag	9G3R0M2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	9G3R0M2	Location
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:13:A6:78

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jan 05, 2018 11:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jan 05, 2018 11:19 AM	completed.	Add Attachment
Shina Oladiti	Jan 05, 2018 11:19 AM	Moved to AD by John.	Add Attachment
Shina Oladiti	Jan 05, 2018 11:18 AM	Inventory is up to date with the location of the equipment.	Add Attachment
Shina Oladiti	Jan 05, 2018 11:17 AM	I was told the station would be for check-out.	Add Attachment
Shina Oladiti	Jan 05, 2018 11:16 AM	***********Moved Equipment************ The old equipment were moved to: CPU: W#20130694 Monitor: W#20130695 Location: Reception Area, Check-out Window.	Add Attachment
Shina Oladiti	Jan 05, 2018 08:09 AM	The Old equipment are moved to the same area(Receptionist Area).	Add Attachment
Shina Oladiti	Jan 05, 2018 08:08 AM	Setup completed for Jennifer, Installed Medcat and make sure that all resources are available for her to us.	Add Attachment
Shina Oladiti	Jan 04, 2018 02:41 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Jan 04, 2018 01:28 PM	Contact changed from Trisha Guy to Jennifer Grover.	Add Attachment
Kyle Arthenayake	Jan 04, 2018 01:28 PM	I am available today and tomorrow. I am also available from 9am-1pm and 2pm-5pm M-F.	Add Attachment
Gino Salazar	Jan 04, 2018 12:12 PM	Email sent for availability in the next 2 weeks.	Add Attachment
Shina Oladiti	Jan 02, 2018 08:26 AM	**This is an email** Well, campus is closed until January. The staff are gone and wouldn't be able to remove their files. They will all be back on January 8. These are counselors so we would have to work around their client schedules.	Add Attachment
Shina Oladiti	Dec 21, 2017 02:55 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Dec 21, 2017 02:53 PM	Sent email for availability.	Add Attachment
Shina Oladiti	Dec 21, 2017 02:36 PM	********************* Update in AD *********************	Add Attachment
Shina Oladiti	Dec 21, 2017 02:35 PM	Prepped and ready for delivery. It is back on the inventory counter.	Add Attachment
Shina Oladiti	Dec 20, 2017 10:34 AM	Imaging in progress......	Add Attachment
Tricia Flaherty	Dec 19, 2017 10:45 AM	NEW EQUIP SETUP: Deliver Dell OptiPlex W#20170390 and monitor W#20170381 to Reception Area for Jennifer Grover. The computer and monitor is on top of inventory counter. Trisha Guy is the contact. NOTE TO TECH: Trisha Guy has requested that the computer currently in use in at reception be moved to the open reception window area but did not give WOU# info so please record in Inventory the final location of all equipment moved.	Add Attachment