Service Request Ticket - # 66037

Service Request Ticket - # 66037

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Service Request Information

CONTACT	Name	Guy, Trisha	Date	Dec 19, 2017 10:54 AM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170391 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	9G3Q0M2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	9G3Q0M2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:13:A5:57

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jan 05, 2018 04:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jan 05, 2018 04:39 PM	Task completed.	Add Attachment
Shina Oladiti	Jan 05, 2018 04:39 PM	Inventory in up to date accordingly.	Add Attachment
Shina Oladiti	Jan 05, 2018 04:32 PM	**********Moved Equipment*********** Old CPU: W#20120416 Monitors: W#20120417 and W#20120418 I brought them to the office.	Add Attachment
Shina Oladiti	Jan 05, 2018 01:11 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Gino Salazar	Jan 04, 2018 12:11 PM	Email sent for availability in the next 2 weeks.	Add Attachment
Shina Oladiti	Jan 02, 2018 08:27 AM	**This is an email** Well, campus is closed until January. The staff are gone and wouldn't be able to remove their files. They will all be back on January 8. These are counselors so we would have to work around their client schedules.	Add Attachment
Shina Oladiti	Dec 21, 2017 02:55 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Dec 21, 2017 02:50 PM	Sent email for availability.	Add Attachment
Shina Oladiti	Dec 21, 2017 02:36 PM	********************* Update in AD *********************	Add Attachment
Shina Oladiti	Dec 21, 2017 02:35 PM	Prepped and ready for delivery. It is back on the inventory counter.	Add Attachment
Shina Oladiti	Dec 20, 2017 10:34 AM	Imaging in progress......	Add Attachment
Tricia Flaherty	Dec 19, 2017 10:54 AM	NEW EQUIP SETUP: Deliver Dell OptiPlex W#20170391, & Monitors W#20170382 & W#20170384 to Jamie Silva, SHCC 201. The computer and monitors are on top of inventory counter. Trisha Guy is the contact. NOTE TO TECH: This user is getting TWO monitors	Add Attachment