Service Request Ticket

Service Request Information

CONTACT	Name	Cote, Ben	Date	Jan 02, 2018 08:28 AM
	Department	Mathematics	Phone	89239
	Location		Email	coteb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160351 (opens in a new window)	Bldg/Room	RWEC 220
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25S90N9GG7D	Location	Jennifer Keen
	CPU	Intel Core i5(2.8GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education-Office 201* for MAC License from XXXX2016005511; LUDWIG request MOVE of license from Gournaris to Peet: Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 ORDER11556;
	Wired NIC	A8:60:B6:06:B0:25
	Wireless NIC	28:F0:76:56:A1:92
	Bluetooth NIC	28:F0:76:56:A1:93

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jan 02, 2018 03:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Jan 02, 2018 03:39 PM	He fixed it himself	Add Attachment
Bradley Karkanen	Jan 02, 2018 02:56 PM	**This is an outgoing email** Hi Ben, I need some additional information regarding service request #66072 Description: New copier, need driver updated We can push the new printer driver remotely but it appears that your iMac is on wifi. Can you please plug it in hardwire and let me know? I'll push it as soon as possible.	Add Attachment Public
Bradley Karkanen	Jan 02, 2018 11:15 AM	Can be pushed but he is on wifi	Add Attachment
Bradley Karkanen	Jan 02, 2018 08:31 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Natalie Plasker	Jan 02, 2018 08:28 AM	There was a new copier put in MNB, and they need their drivers updated.	Add Attachment