Service Request Ticket

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Service Request Information

CONTACT	Name	Sargent, Lonny	Date	Jan 03, 2018 09:33 AM
	Department	Athletics	Phone	88438
	Location		Email	sargentl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120567 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	FP43BW1	Description	Dell Latitude E6430s 2.9GHz, 4M cache
	Serial No.	fp43bw1	Location	ready pdr
	CPU	Intel Core i7-3520M Processor (2.9GHz, 4M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088157 downgraded to Pro Plus 2007
	Wired NIC	D4:BE:D9:88:08:AC
	Wireless NIC	60:67:20:D3:09:CC
	Bluetooth NIC	20:16:D8:91:AA:01

TECHS	Submitted by	Shina Oladiti	Contact	soladiti13@wou.edu	88925
	Primary Technician		Contact	vasenr@wou.edu

Tracking

Entered by	Date	Memo
Rowan Vasen			Email Public
Entered by	Date	Memo
Rowan Vasen	Sep 24, 2024 07:58 AM	Task reassigned to Rowan Vasen.	Add Attachment
Rowan Vasen	Sep 24, 2024 07:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Rowan Vasen	Sep 24, 2024 07:58 AM	we got the loaner back in 2019, currently in pdr pile. Lonny does not work here anymore. Closing Ticket	Add Attachment
Megan Thibeault	Apr 10, 2018 07:37 AM	Task reassigned to Bill Kernan.	Add Attachment
Megan Thibeault	Mar 08, 2018 07:31 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Megan Thibeault	Mar 01, 2018 10:40 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Megan Thibeault	Mar 01, 2018 10:40 AM	His laptop W20150126 is outside of bk's office. BK was doing testing	Add Attachment
Megan Thibeault	Jan 11, 2018 10:24 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Kyle Arthenayake	Jan 03, 2018 02:59 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Kyle Arthenayake	Jan 03, 2018 02:59 PM	Kyle picked up laptop	Add Attachment
Megan Thibeault	Jan 03, 2018 11:55 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Megan Thibeault	Jan 03, 2018 11:55 AM	Took Lonny the laptop and had him fill out the checkout form	Add Attachment
Megan Thibeault	Jan 03, 2018 09:47 AM	moved in AD	Add Attachment
Shina Oladiti	Jan 03, 2018 09:33 AM	I prepped loaner laptop for Lonny Sargent, gave him admin to the to the laptop. WOU#20120567 is the assigned laptop. No specific return time yet.	Add Attachment