Service Request Ticket

Service Request Information

CONTACT	Name	Crossley, Roxanne	Date	Jan 04, 2018 08:06 AM
	Department	Student Health & Counseling Center	Phone	88840
	Location		Email	crossleyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091303 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	536ZJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F5:86

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jan 04, 2018 12:34 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Jan 04, 2018 12:23 PM	I could login and access my network drives, also its added to domain. I removed it from domain and re-add it back. It is working fine presently. Also work on the sophos cos it wasn't updateing.	Add Attachment
Shina Oladiti	Jan 04, 2018 08:29 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Jan 04, 2018 08:07 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kyle Arthenayake	Jan 04, 2018 08:07 AM	Roxanne is out of the office for the rest of the week. However, all you need to do is go to the front desk to have a staff member let you in.	Add Attachment
Kyle Arthenayake	Jan 04, 2018 08:06 AM	Roxanne called on wednedsay January 3rd in regards to her computer not showing her H drive. She was able to log on to WOU VDI through chrome and had luck finding her H drive that way. I talked to Brittany and she suggested that Roxanne's computer may not be connected to the domain.	Add Attachment