Service Request Ticket - # 66125

Service Request Information

CONTACT Name Velez, Carlos   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2018 08:30 AM
Department Creative Arts/Music Phone 88437
Location Email velezc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131022[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MR213F8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from P0094155; Finale 2014 Site License for Music Dept from P0095355

Wired NIC 68:5B:35:D5:3D:59


Wireless NIC 88:63:DF:8C:13:23


Bluetooth NIC 88:63:DF:8C:13:24

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jan 08, 2018 12:12 PM 
Status changed from (2) Scheduled to (5) Completed
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Shandelle Plasker Jan 08, 2018 12:12 PM 
The printer was paused on his machine. I deleted 
the prints in the queue and it unpaused. 

Added him to JAMF.
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Shandelle Plasker Jan 08, 2018 11:37 AM 
Task reassigned to Shandelle Pepper.
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Bradley Karkanen Jan 08, 2018 10:55 AM 
Could be fixed by Jamf but it isn't in Jamf
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Megan Thibeault Jan 08, 2018 08:34 AM 
Update inventory if this user now uses this
machine and not Bill
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Kyle Arthenayake Jan 08, 2018 08:30 AM 
needs to have a "print operator password" He does
not have admin access to his computer and would
request that as well. He normally has not had
issues printing to this printer (krusty-CA-Ellington)
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