Service Request Ticket - # 66127

Service Request Information

CONTACT Name Smith, Jennie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2018 08:35 AM
Department The Research Institute Phone 88566
Location Email smithjs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150176[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag H8ZP362 Description Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
Serial No. H8ZP362 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715

Wired NIC 20:47:47:EA:E1:3C


Wireless NIC 80:00:0B:1F:59:0F


Bluetooth NIC 80:00:0B:1F:59:13

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jan 16, 2018 04:56 PM 
Status changed from (3) Order in Process to (5) Completed
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Shandelle Plasker Jan 16, 2018 04:56 PM 
This has been returned. Updated inventory and the 
portal loaner tool.
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Gino Salazar Jan 16, 2018 02:44 PM 
Task reassigned to Shandelle Pepper.
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Gino Salazar Jan 16, 2018 02:44 PM 
It's picked up and its on Shandelle's desk
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Megan Thibeault Jan 16, 2018 02:09 PM 
Task reassigned to Giovanni Salazar.
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Shandelle Plasker Jan 16, 2018 11:37 AM 
When this is delivered please bring back the 
loaner laptop that I gave her and put it on my 
desk so that I can update the loaner list.

The loaner laptop was delivered with a charger 
and bag to. WOU numbers are listed in this SR.
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Yumin Chen Jan 16, 2018 11:31 AM 
****This is an outgoing email****
Hi Jennie,

 Your laptop is ready, what time is for us to come 
to delivery? 

Description: BSOD on Boot

Thanks!

Yumin 
UCS
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Public
Megan Thibeault Jan 16, 2018 11:10 AM 
She has a loaner
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Peter Puettmann Jan 16, 2018 10:38 AM 
Task reassigned to UCS Tech.
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Peter Puettmann Jan 16, 2018 10:38 AM 
running windows update. after updates are done its
ready for delivery
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Megan Thibeault Jan 16, 2018 08:16 AM 
Task reassigned to Peter Puettmann.
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Bradley Karkanen Jan 12, 2018 09:26 AM 
On stand up desk imaging.
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Megan Thibeault Jan 12, 2018 09:23 AM 
Task reassigned to Bradley Karkanen.
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Megan Thibeault Jan 10, 2018 09:26 AM 
Status changed from (6) Ready to Deliver to (3) Order in Process
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Megan Thibeault Jan 10, 2018 09:24 AM 
SR959222987
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Shandelle Plasker Jan 10, 2018 08:25 AM 
Task reassigned to Megan Eichler.
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Shandelle Plasker Jan 10, 2018 08:25 AM 
Did a Diagnostic scan on this machine. Hard 
drive came back bad.

Error Code:2000-0142

Machine is still under warranty.
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Shandelle Plasker Jan 10, 2018 08:24 AM 
Task reassigned to Shandelle Pepper.
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Megan Thibeault Jan 10, 2018 07:43 AM 
Task reassigned to Bradley Karkanen.
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Shandelle Plasker Jan 09, 2018 02:17 PM 
Gave her a loaner for now while we figure this 
out. 

Loaner WOU#20140481[Edit Inv]
Charger WOU#20150155[Edit Inv]
Laptop Bag
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Yumin Chen Jan 09, 2018 12:57 PM 
Task reassigned to UCS Tech.
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Peter Puettmann Jan 09, 2018 10:24 AM 
Task reassigned to Yumin Chen.
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Peter Puettmann Jan 09, 2018 08:57 AM 
after powering it down to unlock it (another user
was logged in) i got the BSOD during the "starting
windows" page
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Megan Thibeault Jan 09, 2018 07:37 AM 
Task reassigned to Peter Puettmann.
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Bradley Karkanen Jan 08, 2018 05:04 PM 
Task reassigned to UCS Tech.
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Bradley Karkanen Jan 08, 2018 05:04 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Bradley Karkanen Jan 08, 2018 05:04 PM 
On desk needs delivered
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Erika Enriquez Jan 08, 2018 12:06 PM 
update firefox ESR, please confirm that banner 
works under her credentials.
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Bradley Karkanen Jan 08, 2018 08:35 AM 
Machine BSOD's when you hit launch Windows normally. It 
also will not boot safe mode. It is on the stand up desk 
reimaging.
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