Service Request Ticket

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Service Request Information

CONTACT	Name	Paraskevas, Cornelia	Date	Jan 08, 2018 09:27 AM
	Department	Humanities Division	Phone	88477
	Location		Email	paraskc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101461 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	451WJQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A6:3E:E2

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jan 10, 2018 01:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jan 10, 2018 01:46 PM	Done!	Add Attachment
Shina Oladiti	Jan 10, 2018 01:45 PM	Inventory has been updated accordingly	Add Attachment
Shina Oladiti	Jan 10, 2018 01:45 PM	Brought back the loaner W#20121090.	Add Attachment
Shina Oladiti	Jan 10, 2018 01:34 PM	Task completed!	Add Attachment
Shina Oladiti	Jan 10, 2018 11:45 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Jan 10, 2018 11:09 AM	**This is an outgoing email** Hi Cornelia, I need some additional information regarding service request #66132 Description: 11:30-1:30 GFA SETUP: W#20160951 PC desktop & W#20161010 monitor replace20101461 We just are finishing up windows updates on your machine. We will call once it is done to make sure you're in your office still. Thanks, Megan	Add Attachment Public
Bradley Karkanen	Jan 10, 2018 10:58 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Jan 10, 2018 10:08 AM	Machine needs Windows updates. I have installed Flash and Java	Add Attachment
Bradley Karkanen	Jan 10, 2018 10:01 AM	I moved it in AD	Add Attachment
Bradley Karkanen	Jan 10, 2018 09:38 AM	This machine is being imaged by SCCM	Add Attachment
Bradley Karkanen	Jan 10, 2018 09:26 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Bradley Karkanen	Jan 10, 2018 09:26 AM	**This is an outgoing email** Hi Cornelia, I need some additional information regarding service request #66132 Description: UNTIL 9:30 or 11:30-1:30 GFA SETUP: W#20160951 PC desktop & W#20161010 monitor replace20101461 Sorry I jumped the gun a little bit your new machine isn't quite ready yet. Let's shoot for around 11:30. If it somehow isn't ready by then I'll make sure you get updated.	Add Attachment Public
Bradley Karkanen	Jan 10, 2018 08:22 AM	PC wasn't imaged it is imaging now on the stand up desk	Add Attachment
Bradley Karkanen	Jan 10, 2018 08:14 AM	*This is an email* Good morning, I'm here until 9:30 then back at 11:30 until 1:30 (I teach 2-4). Thanks Cornelia	Add Attachment
Bradley Karkanen	Jan 10, 2018 08:06 AM	**This is an outgoing email** Hi Cornelia, I need some additional information regarding service request #66132 Description: GFA SETUP: W#20160951 PC desktop & W#20161010 monitor replace20101461 (Her machine will not connect to domain) When will you be available for us to deliver your new computer?	Add Attachment Public
Tricia Flaherty	Jan 09, 2018 05:21 PM	W#20160951 PC desktop & W#20161010 monitor to replace W#20101461 are on counter in ITC008 with GFA Setup form to go to MA315	Add Attachment
Tricia Flaherty	Jan 09, 2018 04:45 PM	sent her email checking if she wants PC desktop or laptop as a tenure track faculty member. Will update this task when she gets back to me	Add Attachment
Shandelle Plasker	Jan 08, 2018 09:27 AM	Bradley took her machine off the Domain and then tried to re add it and it will not re add. Giving her a loaner and bring back her machine to test. Entered this into portals loaner.	Add Attachment