Service Request Ticket

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Service Request Information

CONTACT	Name	Boytz, Alyson	Date	Jan 08, 2018 04:38 PM
	Department	Athletics	Phone
	Location		Email	boytza@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120567 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	FP43BW1	Description	Dell Latitude E6430s 2.9GHz, 4M cache
	Serial No.	fp43bw1	Location	ready pdr
	CPU	Intel Core i7-3520M Processor (2.9GHz, 4M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088157 downgraded to Pro Plus 2007
	Wired NIC	D4:BE:D9:88:08:AC
	Wireless NIC	60:67:20:D3:09:CC
	Bluetooth NIC	20:16:D8:91:AA:01

TECHS	Submitted by	Erika Enriquez	Contact	eenriquez13@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Tracking

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Jan 10, 2018 04:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Jan 10, 2018 04:44 PM	Task reassigned to Erika Enriquez.	Add Attachment
Erika Enriquez	Jan 10, 2018 04:44 PM	The printers have been added.	Add Attachment
Erika Enriquez	Jan 10, 2018 04:41 PM	**This is an outgoing email** Hi Alyson, I need some additional information regarding service request #66154 Description: Connecting to printer When would you like to schedule a time in order to get this set up for you? Thank you, Erika	Add Attachment Public
Kyle Arthenayake	Jan 10, 2018 08:53 AM	tried leaving voicemail, voicemail is full	Add Attachment
Megan Thibeault	Jan 10, 2018 07:32 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Jan 10, 2018 07:32 AM	please call her today and find out when the next available time will be.	Add Attachment
Gino Salazar	Jan 09, 2018 04:12 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jan 09, 2018 04:12 PM	Third time visiting her, each time was 1/9/18 after 1pm.	Add Attachment
Gino Salazar	Jan 09, 2018 03:47 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Gino Salazar	Jan 09, 2018 03:12 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jan 09, 2018 03:12 PM	Right now is after 1, she was not not there.	Add Attachment
Gino Salazar	Jan 09, 2018 02:40 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Peter Puettmann	Jan 09, 2018 10:25 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Jan 09, 2018 09:59 AM	She is located upstairs in NPE and is to the left of the Printer room. she will get in at 1pm and call UCS to give exact location.	Add Attachment
Megan Thibeault	Jan 09, 2018 09:55 AM	541 554 6175	Add Attachment
Megan Thibeault	Jan 09, 2018 07:35 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jan 09, 2018 07:35 AM	update inventory, is this a recent loaner?? Check the wall and make sure they fill out paperwork with this.	Add Attachment
Erika Enriquez	Jan 08, 2018 04:38 PM	Needs her loaner laptop connected to the printers	Add Attachment