Service Request Ticket

Service Request Information

CONTACT	Name	McInerney, Dorothy	Date	Jan 09, 2018 10:12 AM
	Department	Campus Recreation/HWC	Phone	14171
	Location		Email	mcinerneyd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150574 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5V60JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5V60JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201X from XXXX2015004715; VSI_RecTrac client (run client_common.exe after); IDTech EZ Writer/EZ Workshop (install BEFORE connecting magswipe on USB virtual com port)
	Wired NIC	18:66:DA:10:E8:82

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 10, 2018 04:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jan 10, 2018 04:19 PM	called Dorothy and let her know what was going on	Add Attachment
Brittany Franklin	Jan 10, 2018 04:07 PM	Task reassigned to Megan Eichler.	Add Attachment
Brittany Franklin	Jan 10, 2018 04:07 PM	Unfortunately, user switching wouldn't keep her programs open. Additionally, we had to turn off that option due to it causing problems with drive/printer mappings.	Add Attachment
Brittany Franklin	Jan 09, 2018 03:01 PM	Task reassigned to Network Support.	Add Attachment
Peter Puettmann	Jan 09, 2018 10:48 AM	Task reassigned to Brittany Newman.	Add Attachment
Peter Puettmann	Jan 09, 2018 10:47 AM	Brittany could you look into getting this to work on her computer. sometimes her director needs to get on her CPU when shes not there and she doesnt want him to half to shut down the computer because shes locked it. When he does she loses all programs that are open. Its policy that we dont have that option available (so dont sweat it if it doesnt work) but we wanted to check with you first. if you have any questions ask Megan.	Add Attachment
Brighton Bohnenkamp	Jan 09, 2018 10:12 AM	She doesn't have the switch user option on her computer and would like it. She said to go to the front desk and they'll get her for you	Add Attachment