Service Request Ticket

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Service Request Information

CONTACT	Name	Thibeault, Megan	Date	Jan 11, 2018 08:00 AM
	Department	University Computing Solutions	Phone	88624
	Location		Email	eichlerm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140216 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5ZJXS12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	5ZJXS12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1
	Wired NIC	34:17:EB:BB:91:76

TECHS	Submitted by	Nathan Sauer	Contact	sauern@wou.edu	88960
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Feb 02, 2018 10:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Feb 02, 2018 10:17 AM	This is done and the loaner i removed the hard drive from has been imaged and prepped. It is back on the shelf.	Add Attachment
Shina Oladiti	Jan 23, 2018 09:00 AM	I have swapped the hard drive, need to install starboard on it. Will check back later.	Add Attachment
Megan Thibeault	Jan 22, 2018 10:46 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Jan 22, 2018 10:46 AM	Can you work on this?	Add Attachment
Peter Puettmann	Jan 16, 2018 10:45 AM	Task reassigned to Megan Eichler.	Add Attachment
Peter Puettmann	Jan 16, 2018 10:45 AM	finished windows updates. Hard drive is ready to be swapped from loaner W#20130124 its at the stand-up desk	Add Attachment
Shina Oladiti	Jan 12, 2018 10:01 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Jan 11, 2018 07:31 PM	can we just swap hard drives out and add starboard and turning point	Add Attachment
Gino Salazar	Jan 11, 2018 05:02 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jan 11, 2018 05:02 PM	Disregard the Completed.	Add Attachment
Gino Salazar	Jan 11, 2018 05:01 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Gino Salazar	Jan 11, 2018 05:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 11, 2018 05:01 PM	Only open from tomorrow from 4-5	Add Attachment
Gino Salazar	Jan 11, 2018 04:59 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Gino Salazar	Jan 11, 2018 04:59 PM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Gino Salazar	Jan 11, 2018 04:59 PM	Contact changed from Ann Bliss to Megan Eichler.	Add Attachment
Gino Salazar	Jan 11, 2018 04:33 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Jan 11, 2018 04:33 PM	Also I updated java and silver light like she wanted	Add Attachment
Gino Salazar	Jan 11, 2018 04:33 PM	Deleted her user profile from the computer and ran Sophos scan, it came clean	Add Attachment
Gino Salazar	Jan 11, 2018 12:00 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Nathan Sauer	Jan 11, 2018 10:05 AM	Also, please update Java per her request.	Add Attachment
Megan Thibeault	Jan 11, 2018 08:09 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Jan 11, 2018 08:09 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Jan 11, 2018 08:09 AM	Open at 4pm	Add Attachment
Nathan Sauer	Jan 11, 2018 08:00 AM	Partial email from Ann Bliss: " In addition, on the computer in HSS 107, Silverlight needs to be updated (administrator permission required). Also, there appears to be some sort of virus as windows pop up urging action on a virus."	Add Attachment