Service Request Ticket - # 66194

Service Request Information

CONTACT Name Dawson, Jim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 11, 2018 09:52 AM
Department Natural Science Division Phone 89225
Location Email dawsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121090[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. JY49DX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090339, Adobe Photoshop Elements(v11) plus Adobe Premiere Elements(v11) license from P0090532 installed as version 9 to match other NS lab; LiteratureandLatte Scrivener for Windows v1.8.6 VISA2014004412 and Scapple for Windows v1.0 VISA2014004412

Wired NIC B8:CA:3A:78:7A:4B

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Oct 04, 2018 03:37 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Oct 04, 2018 03:37 PM 
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Oct 04, 2018 03:37 PM 
This station is back in out office.
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Megan Thibeault Jan 11, 2018 12:02 PM 
Status changed from (2) Scheduled to (4) On Hold
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Yumin Chen Jan 11, 2018 11:32 AM 
Task reassigned to Megan Eichler.
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Yumin Chen Jan 11, 2018 10:54 AM 
Loaner W#20121090[Edit Inv]
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Yumin Chen Jan 11, 2018 10:07 AM 
Task reassigned to Yumin Chen.
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Megan Thibeault Jan 11, 2018 10:03 AM 
T:\camtasia\Studio8WIN
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Megan Thibeault Jan 11, 2018 09:59 AM 
 Camtasia Studio v8.5 WIN from VISA2015004714;
needs to be added
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Megan Thibeault Jan 11, 2018 09:53 AM 
Status changed from (1) Pending to (2) Scheduled
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Megan Thibeault Jan 11, 2018 09:53 AM 
****This is an email****
Hi Megan -- anytime. I'm in NS 002, if I'm not
there you are free to go in and deal with stuff.
CInda in the office can let you in. thanks!  JD
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Megan Thibeault Jan 11, 2018 09:52 AM 
Jim has an exempt station that has died. BK has
requested that we set up a temp station. Please
get Jim a loaner machine. Update inventory and
then put this task back in my queue once
delivered. Make sure we update AD and give him AD
rights.
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