Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Jan 11, 2018 11:41 AM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20110768 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	ASUS Eee Pad Transormer Prime TF201 Tablet, 32GB
	Serial No.	C3OKAS141915	Location	NOT RETURNED and Patron billed (reported by Pagel)
	CPU	NVIDIA® Tegra¿ 2 1.0GHz dual-core CPU
	OS	Unknown	Software	Android¿ 3.2 Honeycomb (1) (Android¿ 4.0 Ice Cream Sandwich upgradable), bundled with:ASUS launcher, @Vibe Music, ASUS WebStorage, MyLibrary, MyNet, MyCloud, File manager,
	Wireless NIC	C8:60:00:47:15:CC
	Bluetooth NIC	C8:60:00:46:2B:A1

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 11, 2018 03:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 11, 2018 03:16 PM	Just delivered it!	Add Attachment
Shandelle Plasker	Jan 11, 2018 02:05 PM	I tried everything they said to do online. Tried doing things through there support website with no luck. The back camera is bad. I called Lori and let her know this. Please return the tablet to her.	Add Attachment
Gino Salazar	Jan 11, 2018 12:42 PM	Not looking too good	Add Attachment
Gino Salazar	Jan 11, 2018 12:00 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Natalie Plasker	Jan 11, 2018 11:41 AM	They have a tablet, and the back camera is showing very pix-elated. She would just like a second opinion on weather it is fixable. She says to go to the checkout desk to find her.	Add Attachment