Service Request Ticket

Service Request Information

CONTACT	Name	Nerz, Andrew	Date	Jan 11, 2018 12:57 PM
	Department	Natural Science Division	Phone	89709
	Location		Email	nerza@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150671 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RN5JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RN5JB2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009203 JUNE2019;
	Wired NIC	18:66:DA:14:14:37

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Jan 16, 2018 12:32 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Yumin Chen	Jan 16, 2018 12:32 PM	Re-installed the driver.	Add Attachment
Yumin Chen	Jan 16, 2018 10:07 AM	Task reassigned to Yumin Chen.	Add Attachment
Shina Oladiti	Jan 16, 2018 08:11 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jan 16, 2018 08:10 AM	Hello, Does 12:00 on Tuesday work with your availability?	Add Attachment
Shina Oladiti	Jan 12, 2018 10:01 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Jan 11, 2018 01:06 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kyle Arthenayake	Jan 11, 2018 12:57 PM	Hello, My name is Andrew Nerz and I'm an instructor with the math department (office Maaske #303). We recently installed a new copier in MNB, but my computer needs updated drivers to connect to it. I've tried to install them myself, but I must be missing something as I can't quite get it to work. I have availability tomorrow at 9 - 9:50 and 12 - 12:50, does that time work at all for you? If not, let me know and we can hopefully set something up next week. Thanks, -Andrew	Add Attachment