Service Request Ticket

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Service Request Information

CONTACT	Name	Gaspar, Natasha	Date	Jan 11, 2018 01:07 PM
	Department	Athletics	Phone	8-9249
	Location		Email	gasparn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160952 (opens in a new window)	Bldg/Room	NPE 216
	Service Tag	1554LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1554LH2	Location
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:46:09:4B

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jan 18, 2018 08:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jan 18, 2018 08:47 AM	Installed Thunderbird and left it with her downloading emails.	Add Attachment
Brighton Bohnenkamp	Jan 16, 2018 09:00 AM	**This is an email** Anytime between 2-5pm today would work for me.	Add Attachment
John Rushing	Jan 16, 2018 08:54 AM	Sent an email to schedule a time to meet.	Add Attachment
Kyle Arthenayake	Jan 12, 2018 04:39 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kyle Arthenayake	Jan 12, 2018 04:39 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kyle Arthenayake	Jan 12, 2018 04:39 PM	Secondary email needs to be set up in thunderbird	Add Attachment
Erika Enriquez	Jan 12, 2018 04:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Jan 12, 2018 04:05 PM	all done	Add Attachment
Erika Enriquez	Jan 12, 2018 12:16 PM	Task reassigned to Erika Enriquez.	Add Attachment
Megan Thibeault	Jan 12, 2018 10:51 AM	ad is updated	Add Attachment
Erika Enriquez	Jan 12, 2018 10:46 AM	**This is an email** Hi Erika, Today I am available from now until 9:15am,10:30am-12pm, 3- 5pm. Thank you,	Add Attachment
Erika Enriquez	Jan 12, 2018 10:45 AM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Jan 11, 2018 05:03 PM	sent email for availability	Add Attachment
Erika Enriquez	Jan 11, 2018 05:03 PM	**This is an outgoing email** Hi Natasha, I need some additional information regarding service request #66204 Description: IFC SETUP: Deliver Dell OptiPlex 7040 and Monitor to replace W#20090515 for Natasha in NPE216 We were just wondering when it would be a good time to set this up for you. Please make sure to save any files on your H-drive. Thank you, Erika	Add Attachment Public
Erika Enriquez	Jan 11, 2018 02:16 PM	imaging	Add Attachment
Megan Thibeault	Jan 11, 2018 01:21 PM	Task reassigned to Erika Enriquez.	Add Attachment
Tricia Flaherty	Jan 11, 2018 01:08 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jan 11, 2018 01:07 PM	please do this replacement as soon as possible as she is having significant issues with her old computer station	Add Attachment
Tricia Flaherty	Jan 11, 2018 01:07 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Jan 11, 2018 01:07 PM	This is a IFC repalcement setup for Natasha Roman's station(previously Glen Harris) in Athletics. W#20160952 cpu and W#20161013 monitor are on Inventory counter in ITC 008 to replace W#20090515 old cpu and W#20100046 old monitor. If she wants to keep W#20100046 as a 2nd display then she can.	Add Attachment