Service Request Ticket - # 66230

Service Request Information

CONTACT Name Burnham, Debby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 12, 2018 09:52 AM
Department Bookstore Phone 88641
Location Email burnhamd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091101[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 5BV2SL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957

Wired NIC B8:AC:6F:83:0E:3C

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Jan 12, 2018 10:07 AM 
Status changed from (2) Scheduled to (5) Completed
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Bradley Karkanen Jan 12, 2018 10:07 AM 
She had clicked the toggle in the bottom left corner. I 
toggled it back online and everything is working now
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Bradley Karkanen Jan 12, 2018 09:53 AM 
Task reassigned to Bradley Karkanen.
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Bradley Karkanen Jan 12, 2018 09:53 AM 
Status changed from (1) Pending to (2) Scheduled
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Brighton Bohnenkamp Jan 12, 2018 09:52 AM 
Computer flashed saying she is offline and isn't 
able to send emails. problem happened the other 
day then eventually fixed itself but is now doing 
it again.
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